Role:
Temporary Booking Administrator

• Role: Temporary Booking Administrator
• Responsible to: Client Services Manager
• Location: Gainsborough
• Salary: £26,000

Five Star is a leading provider of Crew, Security and Training solutions, supplying highly skilled professionals to ensure the seamless execution of live events, productions, festivals, exhibitions, TV & Film and corporate functions. We pride ourselves on delivering exceptional service, reliability, and expertise to some of the biggest names in the industry.

As a Booking Administrator, you will be responsible for

Key Responsibilities 

• To provide high level of administrative and communications support to the Client Account team.
• Act as the main point of contact for clients by telephone and email, handling any queries or concerns promptly and professionally.
• Monitor client satisfaction and work closely across internal teams

Quoting and Scheduling: 

The candidate will;

• Handle inbound inquiries via phone and email and create quotes using the company’s quoting software.
• Add jobs to the scheduling system, ensuring accurate and timely entry of all necessary information.
• Follow up with clients regaring outstanding quotes to understand client needs and provide feedback to the Client Services team to secure future work.
• Work closely with the operations team to ensure seamless coordination of services for clients.
• Updating the scheduling system, sending personnel names to clients, updating onsite contact numbers and general crew notes ahead of the job taking place.

Person requirements  

• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong organisational and time management skills, with the ability to prioritise tasks effectively.
• Proficiency in using relevant software applications for quoting and scheduling.
• A proactive and results-driven approach, with a focus on continuous improvement and client satisfaction.
• Proficient in the use of Microsoft packages, including emails, teams, Excel and Word.
• Desired experience in the use of customer relationship management systems.
• Experience within an administrative role in a fast-paced environment.

What we offer

• 33 days annual leave (inclusive of 8 bank holidays). Pro-rata for part-time employees.
• Company enhanced statutory benefits including company sick pay, and parental leave.
• Access to Employee Assistant Programme and discounted gym membership.
• Learning and Development opportunities within a rapidly growing and leading industry brand.
• Access to industry events and networking opportunities.